Since I handed in my resignation, Claire (our HCA) decided to retire and left last week, three receptionists are heading off to uni, and Jane — one of the key clerical staff — is leaving too. All within a month. I’m out in two weeks. No replacements have been lined up. “It’s like rats leavingContinue reading “Diary of a GP 28: Notes from a Sinking Ship”
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Diary of a GP 19: Scotland’s Clarity, Preferably, Helpfully
Arrival in Inverness I arrive in Inverness and the moment I step off the plane, a palpable weight lifts from my shoulders. A few steps further and a man cracks a joke about the weather. It’s cooler for sure. But also satisfyingly crispy, like a praline wafer. He’s from Stornoway, of the Outer Hebrides, whereContinue reading “Diary of a GP 19: Scotland’s Clarity, Preferably, Helpfully”
Diary of a GP 18: From Reception to Resignation?
Frontline Receptionist: The View from the Other Side It’s both important—and humbling—to spend time in other people’s shoes. This morning, the service manager, Andy, asked me to start the day on reception—to feel the heat where it often burns brightest. Patients treat receptionists very differently to doctors. Probably because we hold the keys to theContinue reading “Diary of a GP 18: From Reception to Resignation?”
Diary of a GP 15: No Soap, No Hope
I come in to work and as Carrie the healthcare assistant pops into my room to borrow a thermometer in the morning, I ask for my hand soap to be replaced as I can’t find any in the store cupboard. I receive a blank look. ‘The soap. It needs replacing.’ She rustles away. ‘We canContinue reading “Diary of a GP 15: No Soap, No Hope”
Diary of a GP 14- Get Your Popcorn Out: Primary Care Unfiltered
Mr Bundle Mr Bundle, a 78-year-old gentleman — another casualty of a system designed to reduce the need for doctors. A local service has been developed where pharmacists are trained to manage simple conditions like coughs and colds. One of those conditions is shingles. Unfortunately, without strict criteria or GP-led oversight, these services can oftenContinue reading “Diary of a GP 14- Get Your Popcorn Out: Primary Care Unfiltered”
Mindful Medic 