Frontline Receptionist: The View from the Other Side It’s both important—and humbling—to spend time in other people’s shoes. This morning, the service manager, Andy, asked me to start the day on reception—to feel the heat where it often burns brightest. Patients treat receptionists very differently to doctors. Probably because we hold the keys to theContinue reading “Diary of a GP 18: From Reception to Resignation?”
Tag Archives: chaos
Diary of a GP 15: No Soap, No Hope
I come in to work and as Carrie the healthcare assistant pops into my room to borrow a thermometer in the morning, I ask for my hand soap to be replaced as I can’t find any in the store cupboard. I receive a blank look. ‘The soap. It needs replacing.’ She rustles away. ‘We canContinue reading “Diary of a GP 15: No Soap, No Hope”
Diary of a GP 9: Standing Tall in the Smoke (31/3)
Back from a close friend’s stag in Amsterdam.Hungover in body, spirit, and soul. Monday’s already rough — and the other GP’s phoned in sick. Glorious. Jake Jake is doing well. It was really heartening to get on a call with the multi-disciplinary team (MDT) for him last week. A week after his binge-induced, axe-wielding, explosive-threateningContinue reading “Diary of a GP 9: Standing Tall in the Smoke (31/3)”
Mindful Medic 